Cancelling a trip is the last thing one thinks about when planning a vacation. However, circumstances can and do occur that result in an unplanned need to cancel. Although we have empathy for events that may result in needing to cancel, we operate during a very short season and with a very limited number of tours each year, and this policy is in effect under all circumstances.
When traveling, it is only prudent to ensure you are appropriately insured for all eventualities. All our guests are prompted to look into trip cancellation insurance through a travel agent or your insurance provider. Another good way to ensure you are covered for any unforeseen circumstances is through your credit card company. Check whether your credit card has the option to include travel insurance for all cancellations if you use the card to pay for your trip.
If you need to cancel, please understand our cancellation policy below. Thank you for your understanding.
The following states our cancellation policy. If you need to cancel:
- More than 60 days before the start date of the tour — Full deposit returned less a $50 handling fee per person cancelled.
- 60 days or less before the start date of the tour — Deposit will be retained.
We will naturally endeavour to find replacement guests to fill your position, but please understand that unless all spots are eventually filled a cancellation during such a short season has significant financial consequences on a local, family-run business. However, if all the spots on the tour are eventually filled after your cancellation, we will happily charge just the handling fee above.
In addition to cancellation insurance, be sure your personal insurance is adequate to cover expenses caused by accidents in remote locations. Any costs arising from an unscheduled evacuation will be the responsibility of the client.
Weather and Environmental Considerations
Summer in coastal British Columbia is generally a time of relatively clear skies and light winds. However, it is important for our guests to understand that at any time of year Desolation Sound and its surrounding waterways can experience extended periods of rain, high winds that can make sea kayaking dangerous for multiple days at a time, and in recent years periods of smoke in the atmosphere that reduces visibility and air quality for undetermined periods of time.
Please note that Powell River Sea Kayak Ltd. is not to be held responsible for any environmental factors that may cause a tour or portion thereof to be cancelled due to safety concerns, or any perceived reductions in quality of a tour due to rain, wind, smoke, fog, cold, heat, or any other environmental phenomenon during the tour.
Going into each season, we invest a great deal in preparing for our tours. In addition, our guides and staff commit their time with an expectation of making a reasonable wage upon completion of the season. Although we have never cancelled a tour in 25 years, there is still a risk (albeit minor) that this can occur. Anyone looking to book a trip is sharing in this risk with us as a company. We therefore strongly recommend guests consider trip cancellation insurance. Some credit cards even have this built into their plans.